A broken window or door at home is more than an inconvenience — it's a security issue, a weather problem, and depending on how it happened, an insurance claim. Restoration Glazing operates from Monks Brook Industrial Park in Chandler's Ford (SO53 4RA) and provides same-day emergency response across Hampshire for break-ins, storm damage, accidental impact, and any situation where a window or door has gone and your home is exposed.
Our emergency callout typically means we attend within hours rather than days. We arrive prepared to board up immediately to make your property secure, document the damage with photos for your insurer, and quote for the permanent repair. For most jobs we measure on the emergency visit, source the replacement glass or door, and return within 7 working days for the final fit.
We're FENSA-registered, fully insured for emergency work, and have over five years of experience handling everything from amateur break-ins to insurance-funded full window replacements. If you've just had something happen and need someone fast — call 023 8001 2328 directly.
When You Need an Emergency Glazier
Most of our emergency callouts fall into one of these categories:
- Break-ins and attempted burglary — front or back door damage, smashed windows, broken locks, snapped cylinders. We board up, secure the property, then upgrade the locks (TS007 3-star or SS312 Diamond anti-snap) so you don't get hit again.
- Storm damage and high winds — broken glass from storm-thrown debris, dislodged sealed units, damaged frames. Common across Hampshire after big weather events, particularly in coastal Southampton, Portsmouth, Bournemouth and Fareham postcodes.
- Accidental impact — children with footballs, lawnmowers throwing stones, contractors with ladders, or simply walking into a glass door. Single-pane and sealed-unit replacements both handled.
- Failed locks leaving the property exposed — multi-point mechanism failure where the door won't lock at all, or worn cylinders that have stopped working. Same-day cylinder replacement available.
- Conservatory roof or panel damage — failed sealed units, cracked roof panels, water ingress through damaged seals. Time-sensitive because of weather exposure.
- Vandalism — smashed windows from external damage that needs documentation for insurance and rapid boarding-up.
In any of these situations, the priority is the same: secure the property first, document for insurance, replace permanently.
Our Emergency Response Process
We've refined our emergency response over five years across Hampshire. Here's how it works:
1. Call us — 023 8001 2328. Tell us what's happened and where you are. We'll give you a realistic ETA based on our depot location (Chandler's Ford, SO53 4RA) and your postcode. Most central Hampshire postcodes can be attended within 1-3 hours.
2. We arrive prepared. Our van carries boarding-up materials, common cylinder sizes, and full diagnostic tools. We assess the damage and make the property secure within the first visit.
3. Documentation for insurance. Before any boarding-up or temporary work, we photograph the damage from multiple angles. We then provide a written quote with itemised costs that all major UK insurers accept for direct claims.
4. Permanent repair. Most emergency callouts result in glass or door units being ordered to your exact specification. We measure on the emergency visit, order, and return to fit once the unit is ready — typically 7 working days for standard glass, 4-6 weeks for full door replacements.
You don't need to use the contractor your insurer suggests — UK insurance law gives you the right to choose your own glazier. We provide all the documentation needed to claim directly.
Areas We Cover for Emergency Callouts
Our depot is on Monks Brook Industrial Park in Chandler's Ford (SO53 4RA). From here we cover emergency callouts across Hampshire:
- Eastleigh & Chandler's Ford — SO50, SO53 (under 1 hour, often within 30 minutes)
- Romsey, Hedge End & Botley — SO51, SO30, SO31 (under 1 hour)
- Southampton — SO14, SO15, SO16, SO17, SO18, SO19 (1-2 hours)
- Totton — SO40 (1 hour)
- Winchester — SO22, SO23 (1-2 hours)
- Fareham, Stubbington, Whiteley — PO14, PO15, PO16, PO17 (1-2 hours)
- Portsmouth & Southsea — PO1-PO6 (2-3 hours)
- Bournemouth, Christchurch, Poole borders — BH1-BH11 (2-3 hours)
- Salisbury, Basingstoke, Guildford and surrounding (2-3 hours, larger jobs preferred)
If you're outside Hampshire but within reach, call us — we often travel further for genuine emergencies.
What We Charge for Emergency Callouts
We're transparent about emergency pricing because the alternative is the kind of "we'll quote on arrival" approach that's given the trade a bad name.
- Standard emergency callout fee — £75 covers attendance, boarding-up materials, and a written quote for permanent repair. This is waived if you proceed with the permanent repair through us.
- Boarding-up materials — typically £30-£80 depending on size of opening (timber sheet, fixings, weatherproof tape).
- Single sealed unit replacement — £60-£120 fitted depending on size, glass thickness and access.
- Multi-point door lock mechanism replacement — £120-£220 depending on brand and door height.
- TS007 3-star or SS312 Diamond anti-snap cylinder upgrade — £45-£90 fitted, typically done at the same time as a break-in repair.
- Full UPVC or composite door replacement — £700-£2,200 depending on door type and glass.
For insurance claims we provide itemised written quotes that match these published rates. No mystery pricing, no inflated emergency surcharge beyond the standard callout fee.
Insurance Claims — How We Help
Most emergency glass and door work in the UK is insurance-funded — and we work with all the major insurers (Aviva, Direct Line, Admiral, AXA, LV, Hiscox, NFU Mutual and others). Here's what you need to know:
You can choose your own contractor. Despite what some insurers imply, UK insurance law gives you the right to choose your own glazier. The insurer's "preferred contractor" panels often charge more than independent specialists.
We provide claim-ready documentation. Photos taken on the emergency visit, itemised written quote, repair details with our FENSA registration number, and standard pricing that insurers don't push back on.
We can liaise directly with your insurer. With your authorisation, we'll send the quote and photos directly to your insurance company, deal with their claims team, and arrange direct payment so you don't have to advance the costs.
Anti-snap upgrades after break-ins. If your home was broken into and the cylinder snapped, most insurers will pay for an anti-snap upgrade as part of the claim — we'll specify this on the quote and handle the conversation.
Call 023 8001 2328 with your insurance claim reference and we'll handle the rest.
Frequently Asked Questions
How quickly can you get to me in an emergency?
Same-day for most central Hampshire postcodes — typically within 1-3 hours of your call. Eastleigh, Chandler's Ford and central Southampton can often be attended within an hour. Bournemouth and Portsmouth are usually 2-3 hours due to distance.
Do you charge a callout fee?
Yes — £75 standard emergency callout fee, which covers attendance, basic boarding-up materials, and a written quote. The callout fee is waived if you proceed with the permanent repair through us. No "today only" surcharges or mystery pricing.
Can you board up tonight?
For most central Hampshire postcodes, yes — we'll attend the same evening if you call before 8pm. Outside business hours we charge our standard callout fee plus an out-of-hours surcharge depending on time and distance.
Do you provide a written quote for my insurance?
Yes — every emergency callout produces a written, itemised quote with photos. Our quotes are accepted by all major UK insurers (Aviva, Direct Line, Admiral, AXA, LV, Hiscox and others) for direct claims.
Will you fit anti-snap locks after a break-in?
Yes — TS007 3-star or SS312 Diamond rated anti-snap cylinders are fitted as standard during break-in repairs. Most insurers will fund the upgrade as part of the claim because it reduces repeat-burglary risk.
Do I have to use the glazier my insurer recommends?
No — UK insurance law gives you the right to choose your own contractor. We work with all major insurers and provide direct-claim documentation. Many "preferred contractor" panels charge more than independent specialists, so it's often cheaper to pick your own.
